Privacy Policy

At Rebel 11 Studios, we prioritize the privacy and security of our customers and communication channels. This Privacy Policy outlines the types of personal information we collect, how we use and protect it (including booking and communication details), and your rights regarding your personal data. By accessing or using our website, services, or communicating with us via WhatsApp, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information:

When you visit our website, make a booking, purchase a service, or communicate with us via WhatsApp, we may collect personal details such as:

• Name
• Email address
• Phone number (including WhatsApp number)
• Billing address
• Payment details

2. Booking Information:

For bookings, we collect additional information, including:

• Desired session date and time
• Purpose of the booking
• Specific requirements or preferences

3. Communication Information:

Any information shared via WhatsApp, including text, media, and other messages sent as part of your inquiries, bookings, or customer support interactions.

Use of Information

1. Personal Information:

We use your information to:

• Process orders and payments
• Facilitate bookings and scheduling
• Communicate with you (e.g., booking confirmations, updates, customer support)
• Share updates on services, promotions, and relevant notifications (via email, website, or WhatsApp)

2. Payment Processing:

For payments, we securely transmit your payment information to trusted third-party processors.

3. Communication via WhatsApp:

WhatsApp messages are used for:

• Booking confirmations and reminders
• Service updates or customer inquiries
• Notifications related to your relationship with Rebel 11 Studios

All messages comply with WhatsApp’s Business Policy and applicable local laws.

Data Security

We implement robust security measures to safeguard personal information, including data shared on WhatsApp. Although we strive for maximum protection, no system is entirely immune to breaches. We recommend users exercise caution when sharing sensitive information.

WhatsApp-Specific Security Measures:

• WhatsApp messages are encrypted using end-to-end encryption.
• Rebel 11 Studios does not store the content of WhatsApp messages beyond their intended purpose unless legally required.

Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience
• Track usage and preferences
• Facilitate bookings and payments

You can disable cookies via your browser settings, although some website features may be limited.

Third-Party Disclosure

We do not sell or share your personal information for marketing purposes. Information may be shared only with:

• Trusted service providers (e.g., payment processors, booking management software) to ensure operational efficiency.
• WhatsApp or Meta Platforms Inc. in accordance with their Terms of Service and Privacy Policy, if required for communication purposes.

Legal Compliance

We may disclose personal information in response to:

• Legal obligations
• Valid requests from authorities (e.g., law enforcement or court orders)

Your Rights

You have the right to:

• Access and update your personal data
• Request data deletion
• Opt-out of WhatsApp communications at any time

For assistance, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will take effect upon posting to our website. Continued use of our services or communication via WhatsApp constitutes acceptance of these updates.

Contact Information

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

This Privacy Policy was last updated on 12/04/2024.